Senior Director Implementations – AP Automation Payables

What We Need

Corpay is looking to hire a Senior Director of Implementation within our Implementations division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will be responsible for the customer onboarding process and associated Implementation teams implementing the Corpay Payments Automation solution set and channel‑related partner onboarding. This position works closely with all teams associated with customer set‑up, satisfaction, and success, and leads enhancements to relevant operational flows.

It requires a deep understanding of customer and partner needs, process & technology, experience in a professional service function, and adaptability. This position requires exceptional written and verbal communication skills, highly professional interactions, and deep product knowledge. A high level of proactive problem solving, the ability to monitor and analyze qualitative and quantitative data, decisiveness, and follow‑through are required. You will report directly to the VP of Implementations and regularly collaborate across various business units.

As a Senior Director of Implementation, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company‑issued equipment

The responsibilities of the role will include:

• Lead, manage, and mentor Managers of Implementation to maximize their individual potential and professional growth as well as their ability to function as effective leaders of their teams.
• Formulate and implement long‑ and short‑range plans, policies, and documentation to support consistent customer onboarding experience and adoption of products that include a focus on scale and productivity.
• Design and evaluate implementation workflow ensuring timely and accurate boarding process and satisfaction of our customers. Update processes related to customer implementation and customer success including tools, policies, and procedures to ensure high customer satisfaction.
• Oversee customer handoff, partnerships, and synergies in all areas that affect customer onboarding and success. Drive better customer experience with a cohesive strategy, area actions, handoffs, and collaborative approach to best customer results.
• Benchmark, analyze, report, and make recommendations for the growth of Corpay’s customer onboarding operations, services, and systems.
• Review customer onboarding and activity reports, team metrics, and other performance data to measure goal achievement or to identify areas needing program improvement.
• Work closely with engineering and other operations departments to ensure project and customer success for each implementation.
• Partner with the Engineering Department to drive enhancements to new customer experience by suggesting solutions, updates, and fixes; partner with Sales to ensure messaging and handoffs; and partner with Operations teams and Customer Success to ensure ongoing positive customer experience.
• Build excellent working relationships with all key business leaders, colleagues, and broader team.
• Perform miscellaneous projects and duties as assigned.

• Leadership— Ability to effectively engage, influence, and motivate a team through positive example, development, and communication. The ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate the team, and address performance problems.
• People Resources and Staff Development— Deep knowledge (and effective use of) principles and procedures for recruitment, selection, training, compensation and benefits, employment relations and negotiation, and HR information systems. Scheduling events, programs, and activities, as well as the work of others. Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or…