Project Manager, Operations Manager, Business Analyst

Overview

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Corpay is looking to hire a Project Manager within our Corpay division. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, you will work closely with customers and associates across all departments to manage customer project implementations. By facilitating the implementation of products/services in a customer-focused manner, this position promotes new and/or additional revenue opportunities for our company.

This role requires attention to detail, a thorough understanding of organizational and communication skills, as well as the ability to manage multiple projects simultaneously. This position is responsible for onboarding our clients with the products that they purchased, which could include purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments. Implementation Project Managers support the customer while ramping and then transition to full-time support after the client’s program is stable.

You will report directly to the manager of implementation and regularly collaborate with the internal and external teams.

How We Work

As a Project Manager, you will be expected to work in an on-site environment. Corpay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office
• Company-issued equipment
• Formal, hands-on training

• Acting as the primary owner and facilitator of client implementation engagements
• Actively managing project plans, expectations, progress, and risks, utilizing project management methods and professional acumen
• Responsible for maximizing client engagement during the project life cycle and achieving the highest possible revenue attainment from each customer
• Assessing training needs and conducting training with the client as needed via webinars
• Handling small to medium-sized client programs
• Working well with internal cross-functional teams and, at times, third parties in support of successfully implementing client projects
• Reviewing contracts, customer profiles, business cases, and vendor lists, and conducting introductory and implementation calls with the client to review and validate the products sold
• Collecting all necessary data from the client to accurately complete the setup and implementation of the account

• Bachelor’s degree is required, or an equivalent combination of education and experience is required for the job
• 4+ years of experience in a professional work environment
• 2+ years of experience with implementations, client support, or customer-interfacing
• Accounting knowledge is strongly preferred
• Expense Management knowledge (Concur, Expense Watch, iExpense, SDG2, etc) strongly preferred
• Demonstrated strong interpersonal skills, solid analytical skills, and attention to detail, and excellent follow-up skills
• Demonstrated ability to work calmly in a fast-paced team environment
• Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
• Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
• The ability to aid in the effective and timely revenue ramp of each client is critically important
• Keep informed of new enhancements to the system, which will affect existing or future implementations
• Familiarity with project management software, tools, and techniques
• Seek up-sell opportunities and provide leads to sales representatives
• Make suggestions for process improvements to address project quality, cost reduction, cycle time, and/or productivity

• Comprehensive health benefits package from your first day of employment, covering health, dental, vision, paramedical benefits, and Employee Assistance Program.
• RRSP with company…