Member Services Manager

DESCRIPTION

Parthenon Management Group

Position: Member Services Manager

Reports to: Senior Member Services Leader

We are Solutionaries.

Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future.

The Member Services Manager supports PMG’s goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge. The position performs high-level administrative and management duties necessary to provide member services management to professional societies managed by Parthenon Management Group.

This individual is goal-oriented with a majority focus on growing and diversifying the membership of PMG clients. The Member Services Manager is committed to collaboration to help mobilize resources through meaningful engagement. Additionally, this individual is results driven with a firm dedication to shared and measurable goals for the collective good, creating, resourcing, scaling, and leveraging strategies and innovations so that PMG remains a leader in the growth and retention of association membership.

• Works with the Association Manager to ensure that the mission is fulfilled through society and committee programs, and community and member outreach.
• Strategic monitoring and implementation at the membership and committee level in collaboration with Parthenon Management Group.
• Assists with the enhancement of the society's image by working closely with the Association Manager, and marketing as needed.
• Assist with annual and other meetings related activities as needed by committees, association manager, or the meetings department.
• Oversee, manage, and implement membership benefits, services, and recognition conducted at the Annual Meeting including calls, nominations, and reviews.
• Oversee, manage, and implement year-round educational and webinar programs
• Oversees the organization of committee meetings specific to membership engagement.
• This includes scribing a discussion overview and the preparation of official minutes of each meeting for approval by the committee chair.
• Prepares a summary of action items following each meeting.
• Follows up with the committee members responsible for accomplishing the action items and provides administrative or other assistance in accomplishing those tasks.
• Monitors progress and hold committee members accountable for results.
• Maintaining a membership database, records, and reporting on member trends and feedback
• Prepare and report membership and field data regularly with metrics around member engagement, income, and the membership journey including:
• Retention Rate, Acquisition Cost, Lifetime Value, & Growth/Decline Rate

• Responsible for implementation of programs that carry out the organization’s mission.
• Responsible for strategic planning to ensure that the society can successfully fulfill its mission.
• Responsible for the enhancement of the societies image by working closely with other professionals, and like organizations when possible.

• Responsible for effective administration of daily operations.
• Participate in regular team and department meetings to collaborate on and work through society's needs, programs, and activities
• Ensure membership systems are running effectively and working efficiently.
• Plan and manage communication with members, including ensuring that communications are accurate, timely, and consistent
• Responsible for operating within the approved budgets for committee programs and…