Technology Specialist

Overview

A well-established professional services organization is seeking a Technology Specialist to support daily technology operations and serve as the primary point of contact for system access and technical support. This role reports to the Director of Technology and plays a key part in maintaining secure, efficient, and reliable technology systems across the organization.

The ideal candidate is hands-on, service-oriented, and comfortable supporting both hardware and software environments while partnering with leadership to drive effective technology adoption.

Responsibilities

Maintain and manage encryption records for all company-issued devices including computers, tablets, and smartphones

Coordinate onboarding and offboarding of employee hardware in alignment with company policies

Provide direct technical and application support for Microsoft Office products and CRM systems

Maintain accurate inventories of hardware, software, and related technology assets

Partner with leadership to establish technology-related goals and communicate expectations across the organization

Develop action plans to address technology gaps and improve system utilization

Manage and distribute technical resource materials to ensure users have appropriate support documentation

Troubleshoot desktop, application, and system-related issues in a timely manner

Track and document support requests, preparing monthly reporting summaries with recommendations

Administer hardware and software updates to maintain system integrity and performance

Communicate system outages and provide estimated resolution timelines

Schedule and conduct periodic on-site and remote maintenance as needed

Configure, update, and maintain PCs, file servers, and peripheral equipment

Facilitate onboarding of new team members by introducing them to company technology systems

Communicate updates regarding system changes, security alerts, and technology enhancements

Ensure compliance with internal technology policies and escalate concerns when necessary

Support telephone and voicemail system administration

Perform additional duties as assigned

Required Skills

Strong knowledge of desktop support, hardware configuration, and troubleshooting

Experience supporting Microsoft Office applications and CRM platforms

Familiarity with device encryption standards and security best practices

Ability to manage technology inventories and system documentation

Experience administering hardware and software updates

Strong communication skills with the ability to support both technical and non-technical users

Proven ability to track support requests and produce summary reporting

Organized, detail-oriented, and capable of managing multiple priorities

Preferred Qualifications

Experience supporting distributed or multi-office environments

Background in professional services or regulated industries

Exposure to network infrastructure and file server administration

Experience managing telephony systems

How to Apply

If you are a proactive technology professional who enjoys supporting teams and improving system efficiency, we encourage you to apply. Please submit your resume for confidential consideration. Qualified candidates will be contacted directly with additional details about the opportunity.