Associate Application Analyst - Clinical

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune;

and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst - Clinical Applications.

The Associate Application Analyst - Clinical Applications works with facility users, vendors, and corporate staff to address clinical information requirements and solve related problems through the implementation and support of IS technologies and clinically oriented business practices. Participates in on-site or online training, implementations, user advisory meetings and task forces. Assists with the implementation of software enhancements and modifications. Troubleshoots and resolves ongoing issues within the clinical system and environment.

• Working with experienced staff, provides direct training to users in the clinical and marketing applications, as well as supports trainers in the field.
• Provides on-site support for the implementation of the given applications, including project task lists and implementation plans.
• Provides support and monitors assigned facilities, responds to user based questions and training requests, and follows-up based on variations in usage.
• Troubleshoots system and application problems, including hardware and software issues as needed.
• Monitors the resolution of maintenance and enhancement issues assigned by the UHS Customer Support Center.
• Provides ongoing communication with users, managers, corporate directors and vendors to assure support and continual understanding of current initiatives and progress within the clinical and marketing applications.
• Participates in user groups and project teams, convenes conference calls and meetings, and maintains minutes and follow-up logs. Assists in the design and building of software data-entry screens and forms.
• Creates management tools within the applications through reports, graphs, pivot charts and other mechanisms to assist in decision making.
• Creates and updates user documents to outline procedures and standards within applications.
• Supports ongoing review of data integrity within existing interfaces with corporate financial systems.
• Maintains software dictionary tables and definitions for applications. Provides on-call assistance as requested, for after-hours issues and support needs.

• This position requires an Associate's degree in a Business, Technology or Clinically (nursing, psychology, etc.) related field.
• No working experience is required, up to one year of experience would enhance the skills and abilities necessary to perform this job.
• Five or more years of experience with similar applications in a related environment may be substituted for degree requirement.
• 1 year experience working in an Information Technology environment is preferred but not required, with hands‑on computer experience.
• Experience working in a health care environment is a plus. Proficient with word processing, spreadsheet, and email software applications.
• A quick learner of software and information technology, and motivated to learn new applications and business operations.
• Demonstrates excellent interpersonal communication skills and documentation skills, among facility customers and team members.
• Demonstrates customer‑oriented service excellence principals, as outlined in UHS…