Operations Quality Enrichment Director - Legal-NSH

Join to apply for the Operations Quality Enrichment Director - Legal-NSH role at Brookdale.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.

Part and Full Time Benefits include:

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including  protection and pet insurance

Full Time Only Benefits include:

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan
• Tuition reimbursement

Base pay will be determined by skills and experience. Role is eligible for team-based bonus opportunities. Temporary associates are not benefits eligible but may participate in the 401(k) plan.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, for qualified associates with at least one year of service.

The application window is expected to close within 30 days of posting.

Under the direction of the Legal Department, the Quality Enrichment Program Director, Operations, is responsible for fostering a culture of quality care and services, promoting regulatory compliance, and advancing adherence to policies and procedures. This involves leading strategic peer reviews focused on community operations and resident services, including:

• Conducting peer review visits at senior living communities, focusing on quality standards, regulatory compliance, and policy adherence.
• Assessing risks related to community operations and resident services.
• Compiling and reporting findings confidentially to the Legal Department, reviewing regulatory surveys and materials to determine compliance.
• Collaborating with subject matter experts to develop and implement quality initiatives.
• Staying informed on senior living best practices, regulations, and internal policies.
• Leading internal investigations in response to incidents or compliance issues, and reporting findings for decision-making.

Education and Experience

Bachelor’s or Associate Degree in business management, healthcare management, gerontology, or a related field, with at least five years of experience in senior living operations or management. Active state senior living administrator certification is preferred.

Strong analytical, communication, interpersonal, and problem-solving skills are essential. Ability to handle sensitive information, maintain confidentiality, and understand resident privacy rights is required.

This role requires significant travel (75-85%) by vehicle and air. A valid driver’s license is mandatory. Work may include evenings and weekends.

Under legal department supervision, uses independent judgment and critical thinking to conduct peer reviews, lead investigations, and promote quality and compliance standards.

• Standing, walking, sitting
• Use of hands and fingers
• Reaching, stooping, kneeling, crouching, crawling
• Talking, hearing, lifting up to 25 pounds
• Interaction with people, exposure to communicable diseases, latex, blood-borne pathogens, chemicals
• Frequent travel required

Brookdale is an equal opportunity employer and a drug-free workplace.