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Service Writer
Job in
Brentwood, Williamson County, Tennessee, 37027, USA
Listed on 2026-01-20
Listing for:
R.B.'s Cyclery R.B.'s Cyclery Inc.
Full Time
position Listed on 2026-01-20
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Service Writer – Join RB Cyclery!
Location:Brentwood, TN
Type: Full-Time
Pay:$18 - $22/hour + bonus (
* after 6 months of employment)
Love bikes? Love helping people? RB Cyclery is looking for an enthusiastic and customer focused Service Writer to join our team! You’ll provide exceptional customer service, technical expertise, and foster a welcoming environment for both seasoned cyclists and newcomers. Strong communication skills are needed to manage service customer interactions, coordinate repair work, and document repair tickets. This role is perfect for a good listener, a problem-solver, and someone who loves sharing their cycling knowledge!
WhatYou’ll Do
- Customer Engagement: Greet customers, assess service needs, & advise solutions
- Oversee Service: Manage and create repair work orders, ensuring high quality service
- Lead & Train: Mentor mechanics, uphold standards, & foster a positive work environment
- Efficiency & Productivity: Keep service area running smoothly & help meet labor goals
- Maintain Organization: Ensure a clean, well-stocked, and highly efficient service area
- A passion for cycling and helping others get the most out of their ride
- Bike repair experience with strong mechanical aptitudeand problem-solving skills
- Manage multiple responsibilities in a distracting environment and stay productive
- Leadership mindset – ready to coach, mentor, and train others in best practices
- Fun, flexible, and passionate local bike shop
- Opportunities for growth & profit sharing
- Employee discounts on bikes & gear
- Participate in community rides & races
- Potential travel with Team USA Triathlon
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