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Call Center Team Lead: Customer Experience Coach

Job in Brentwood, Williamson County, Tennessee, 37027, USA
Listing for: Navitus Health Solutions, LLC
Full Time position
Listed on 2026-02-09
Job specializations:
  • Customer Service/HelpDesk
  • Healthcare
Job Description & How to Apply Below
A leading healthcare solutions provider is seeking a Call Center Team Lead to assist in managing call center performance and ensuring high-level customer service. The ideal candidate will have over 3 years of call center experience and at least 1 year in a team lead role, with a strong background in healthcare or pharmacy services. Responsibilities include training staff, executing service standards, and reporting on call center metrics.

This position is crucial for enhancing the customer experience in a dynamic environment.
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