Call Center Member Services Representative, Pharmacy Archimedes

Job

Hours are 10am to 7pm.

Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representative. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are dependable with strong problem-solving and customer service skills apply now! This is an in office position.

• Ensures all customers receive an excellent level of customer service.
• Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs.
• Follows established procedures, processes, and standards for production, productivity, quality, and customer-service. Meets performance targets for speed, efficiency, and quality.
• Analytical - Can analyze a situation and understand quickly what the implications are to other groups within Archimedes. Uses intuition to make decisions that are best for the business.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments, demonstrates a high sense of urgency when
• Written Communication - Writes clearly and informatively;
  Edits work for spelling and grammar;
• Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures;
  Completes administrative tasks correctly and on time; supports organization's goals and values;
  Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Motivation - Sets/achieves challenging goals;
  Demonstrates persistence, overcomes obstacles;
  Measures self against standard of excellence;
  Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives;
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure; treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality, is able to lead an environment of high quality high efficiency performers.
• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily;
  Undertakes self-development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity;
  Meets challenges with resourcefulness;
  Generates suggestions for improving work;
  Develops innovative approaches and ideas;
  Presents ideas and information in a manner that gets others' attention.

• A minimum of 1 year of experience delivering excellent service in a call center, collections, or member retention role. While we desire experience with healthcare or pharmaceutical environment (excluding home healthcare,) we are willing to train the right person.
• High School Education Diploma/GED (Required)
• Able to work 10:00am - 7:00 pm (Required)

5250 Virginia Way Ste 300

Brentwood, TN 37027

US