Japanese bilingual Customer Service Representative Brentwood, TN

Overview

Japanese bilingual Customer Service Representative job at Pasona NA. Brentwood, TN.

Job Description:

Japanese bilingual Customer Service Representative. Must be Japanese Bilingual.

Title:

Customer Service.

Location:

Brentwood, TN 37027 (Tennessee near Nashville). Employment:
Direct-hire;
Full-time. Industry: Trading company.

• Customer Order Fulfillment & Logistics Coordination:
  Receive and enter orders from customer;
  Submit necessary shipping documents;
  Check inventory levels;
  Respond to customer and supplier inquiries about order status, changes, or cancellations;
  Place orders to suppliers.
• Inventory Control:
  Assist in inventory control and planning by checking usages or order history from customers and inform Manager of inventory changes (e.g., unusual activities). Reconcile warehouse inventory with the inventory data in the company system. Prepare and conduct quarterly physical inventory at the warehouse, and work with colleagues and Management to troubleshoot quantity discrepancies. Control and plan inventory of warehouses at proper level by analyzing order history and product usages and forecasting future orders and supplier availability.
• Office Administrative Services:
  Perform a variety of administrative functions for seamless operations, including researching and/or contacting vendors; regulations compliance; ensure all operations, files, databases and records related to import/export are compliant with applicable laws (e.g., Foreign Exchange and Foreign Trade Control Law, Antitrust Law, TSCA) within the area of responsibilities;
  Export Delivery Coordination; arrange international orders and product deliveries daily by receiving orders from customers and entering orders in SAP.
• Other Responsibilities:
  
  Maintain complete and open lines of communication with other personnel and departments; keep Management informed of status and progress with regular communication; organize, prioritize and complete tasks efficiently; maintain professional and technical knowledge through ongoing education and industry awareness; perform other duties as required by Management.

• General PC skills including Word, Excel, PowerPoint, Outlook.
• Teamwork Oriented
• Ability to communicate effectively with customers, colleagues, and management
• Must be Japanese Bilingual

Benefit:
Health/Dental; PTO: 1.08 days earned per month after trial period. 2-5 years = 13 PTO days; 6-10 years = 18 PTO days; 11+ years = 26 PTO days. Company Holidays:
Most federal holidays (13 days total as shown in Employee Handbook).

• City:
  Brentwood
• State: TN
• Job Type: Permanent
• Salary High: 75000.00
• Salary Low: 50000.00
• Languages:
  
  English;
  Japanese
• Hours of Operation: 8-5 (1 hour break)
• Benefits:
  Health Insurance;
  Dental Insurance

• Job Owner:
  Ayu Butterfield
• Job Owner Email: