Automotive Service Dispatcher

Overview

AUTOMOTIVE SERVICE DISPATCHER – LEXUS OF COOL SPRINGS

Salary: $39K + Commission | Full-Time | Premium Brand Environment

Are you a natural at keeping things running smoothly under pressure? Do you thrive in fast-paced environments where efficiency and precision are key? Lexus of Cool Springs is looking for a Service Dispatcher to become the communication hub between our service advisors and technicians - helping us deliver the exceptional service our customers expect from a luxury brand. This is a fantastic opportunity to build a rewarding career in a high-performance, customer-focused dealership.

• Base salary: $39,000 + commission
• Health and dental insurance
• Paid vacation days
• Paid Lexus training
• Vehicle reimbursement program
• IRA match program
• Christmas Club program
• Closed every Sunday and all major holidays

• Create and manage an efficient dispatch schedule that matches repair orders with the right technicians based on skill level and availability
• Monitor and prioritize comebacks to ensure prompt resolution
• Ensure complete, clear, and timely repair order documentation (including complaint, cause, and correction)
• Maintain an up-to-date repair log and track vehicle progress throughout the day
• Communicate job status updates and time/cost changes to Service Advisors and customers
• Support technicians and advisors to ensure timely and accurate work
• Maintain a professional appearance and uphold company standards
• Take initiative with additional duties as needed

• Strong organizational skills and attention to detail - you thrive in a structured, fast-moving environment
• Ability to communicate clearly and respectfully with techs, advisors, and customers
• A proactive, results-driven mindset with a passion for customer satisfaction
• Quick learner - especially when it comes to Lexus parts and service knowledge
• Committed to supporting the service team in achieving top-level performance

You'll be part of a respected, customer-first dealership where your expertise and drive for efficiency help shape the service experience. This role is ideal for someone who loves solving problems, keeping things on track, and being an essential part of a high-performing team.

Apply today and become part of the Lexus of Cool Springs team!

All applicants must be at least 19 years old, and able to pass pre-employment testing which includes background checks, MVR, drug test, and valid driver's license for at least 3 years.

Job Posted by Applicant Pro