Parts and Service Business Development Manger

Position Overview

Perimeter Security Partners (“PSP”) is seeking a well-qualified Parts and Service Business Development Manager to focus on expanding recurring service revenue streams through maintenance contracts, system upgrades, repairs and value‑added solutionsļ. The ideal candidate is a professional who can foster client relationships, identify opportunities for new business and collaborate closely with technical and operations teams to deliver premium reliable security service solutions.

We are looking for someone who is highly adaptable and continually seeking better or more efficient approaches to work.

Strong candidates will have the ability to develop positive relationships over the telephone while conveying consistently positive attitude and professionally representing company in highly important business relationships. This role will report directly to the Chief Executive Officer and offers an opportunity to work closely with executive leadership and play a key role in driving the growth of the company’s Maintenance and Service business within the security sector.

• Develop and execute strategies to grow service revenues for perimeter security systems (e.g., gates, active barriers, passive barrier, CCTV, fencing, guard booths, traffic arm, bollard systems).
• Identify and pursue new clients while expanding services with existing customers.
• Prepare and present customized service proposals, maintenance agreements, and upgrade solutions.
• Negotiate service‑level preventative maintenance agreements, pricing, and contract renewals.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Achieve or exceed annual sales targets and profitability goals.
• Attend trade shows and industry conferences as needed.
• Analyze market trends, competitor offerings, and customer needs to shape service strategies.
• Identify opportunities for new or enhanced service offerings, such as remote monitoring, predictive maintenance, or system integration.
• Collaborate with the Director of Business Development to develop campaigns and materials promoting service and maintenance plans.
• Assist with preparation of monthly financial statement reporting for senior leadership, lenders and private equity partners.
• Assist with tax preparation and compliance in coordination with external providers.
• Collaborate cross‑functionally to support data‑driven decision making.
• Leverage Acumatica, Quick Books, and Excel for reporting and analysis.
• Build and maintain long‑term relationships with key decision‑makers in commercial, industrial, government, and critical infrastructure sectors.
• Serve as the primary point of contact for all service‑related sales inquiries and escalations.
• Ensure customer satisfaction through timely communication, issue resolution, and continuous improvement initiatives.
• Work closely with operations, engineering, and service delivery teams to ensure seamless execution of contracts.
• Provide client feedback to improve service quality, product performance, and customer experience.
• Support finance in billing accuracy, cost analysis, and profitability tracking of service contracts.
• Maintain accurate CRM records of leads, opportunities, and service contract renewals.
• Prepare regular sales forecasts, pipeline updates, and performance reports for management.
• Track and analyze KPIs related to customer retention, service renewal rates, and revenue growth.

• Bachelor’s degree in business administration, sales, engineering or related field.
• Minimum of 5 years of business development or accounting management experience in perimeter security, electronic security or physical security systems.
• Strong understanding of both active and passive security technologies.
• Proven success in selling service and maintenance contracts.
• Outstanding command of a Microsoft Environment, Procore and other CRM tools.
• Excellent verbal and written communication, negotiation and presentation skills.
• Self‑motivated, results‑driven team player capable of strategic thinking and prioritization.

• Ability to sit or stand at a computer workstation for several hours at a time.