Service Provider Relationship Manager

Overview

Company Overview Our client is redefining how private equity firms and their portfolio companies access “private equity-grade” expertise by combining AI, proprietary data, and a concierge-like experience to match businesses with proven service providers and independent talent quickly and confidently. Recognized among America’s fastest-growing private companies, the organization has built a reputation for delivering speed, quality, and integrity to business builders operating in high-stakes environments.

As they continue expanding their intelligent B2B marketplace and curated ecosystem, they are looking for a Service Provider Coverage Manager to strengthen and scale the service provider network that powers client outcomes.

Position Overview This role is a high-impact opportunity to own and evolve the end-to-end experience for service provider groups within a fast-growing, relationship-driven marketplace. You will be the primary point of contact for provider groups, ensuring a seamless onboarding process, strong engagement, and a consistently excellent “white-glove” experience, while also helping the business proactively curate the right providers to meet market demand.

With direct visibility across internal teams and external partners, your work will directly influence network quality, provider performance, and the speed and certainty with which clients can execute diligence, value creation, and prep-for-sale initiatives. Strong performers can grow into expanded ownership across partnerships, network strategy, or broader marketplace operations as the company scales.

• Ownership of a core marketplace “engine”: curating, onboarding, and enabling the provider network that drives outcomes.
• Blend of relationship management + analytical rigor (data-informed network needs, performance improvement, process excellence).
• Strong growth runway in a high-growth environment with increasing responsibility over time.

• Own the curation and ongoing maintenance of the Service Provider Group Network, ensuring coverage aligns to evolving marketplace needs.
• Use internal data and market trends to proactively identify service provider onboarding priorities and execute with limited direction.
• Serve as the primary point of contact for service provider groups, acting as the process expert and ensuring a high-quality end-to-end experience.
• Lead onboarding execution: coordinate and conduct onboarding calls, collect required information, and ensure accurate setup in internal systems.
• Secure and process agreements between the company and service provider groups in alignment with internal requirements.
• Continuously improve the service provider experience through feedback loops, process enhancements, and enablement resources.
• Maintain and grow relationships with existing providers, providing guidance and support to improve provider performance and outcomes.
• Coordinate and facilitate training sessions between internal teams and providers to drive consistency and best practices.
• Partner with the Head of Research & Operations on special projects related to the service provider network.

• Demonstrated track record of success building and managing partner relationships, improving experiences, and driving quality outcomes in a service-based environment.
• A minimum of 5–7 years of progressive experience in business development, partnerships, relationship management, or adjacent roles within highly professional, service-based fields (or equivalent experience).
• Strong written and verbal communication skills with the ability to build rapport quickly via phone and email.
• Highly organized and process-oriented, with strong attention to detail and prioritization skills.
• Self-directed ownership mindset and comfort operating autonomously while collaborating in a team-first culture.
• Strong research and analytical problem-solving skills and sound judgment in evaluating professional service providers.

• Familiarity with Microsoft Office, Linked In, Salesforce, and LLM-based tools (similar to ChatGPT).
• Experience supporting networks, marketplaces, expert networks, consulting ecosystems, or…