Analyst, Final Mile

Overview

Overall Job Summary The Final Mile Analyst plays a strategic role in supporting and advancing the performance of Tractor Supply Company’s Final Mile delivery organization. This role is responsible for analyzing delivery performance data, identifying trends, creating actionable insights, and driving continuous improvement in customer satisfaction and operational efficiency. The Analyst will collaborate with cross-functional teams—including IT, Supply Chain, Store Operations, Omnichannel, and external vendors—to influence operational processes, support execution, and contribute to overall Final Mile strategies and financial performance goals.

• Analyze Final Mile delivery performance metrics using tools like Excel, Tableau, Power
  
  BI - for metrics such as on-time rates, delivery exceptions, customer feedback, and vendor compliance, to uncover trends and identify areas for improvement.
• Build and maintain scalable dashboards and reporting tools to provide visibility into delivery KPIs, as well as monitor and track KPIs for internal stakeholders and field leadership.
• Partner with internal teams (IT, Supply Chain, Store Operations, Omnichannel) and external delivery vendors to evaluate process changes, system enhancements, and integration opportunities.
• Lead root cause analysis efforts for recurring delivery pain points; propose and implement data-driven solutions to optimize speed, cost, and customer experience.
• Support continuous refinement of self-serve tools and operational documentation for Store Delivery processes.
• Manage complex datasets across platforms (including delivery software, customer service systems, and financial tools) to support tactical decision-making and strategic planning.
• Conduct scenario modeling and cost-benefit analysis for potential process improvements and pilot programs.
• Provide indirect training and support to Delivery Drivers, Field Leaders, and Store Teams on updated tools, reports, and operational changes.
• Review and validate vendor invoices and identify discrepancies through data reconciliation.
• Develop business cases and executive summaries to support leadership decision-making.
• Participate in cross-functional business reviews and provide analytical input to support broader business goals.

Experience:

5+ years in data analytics, operations, supply chain, or delivery/logistics roles. Proven experience analyzing large datasets, drawing actionable insights, and driving operational improvements. Experience in multi-channel retail delivery environments strongly preferred. Preferred experience with dotcom and store Delivery systems utilized in a multi-channel retail environment.

Education:

Bachelor’s degree in business, operations, logistics, supply chain, or related field preferred. Any suitable combination of education and experience will be considered.

Professional

Certifications:

None

• Advanced computer skills with advanced ability in Microsoft PowerPoint, Word, Excel, Outlook, and One Note.
• Knowledge and understanding of Delivery software platforms (scheduling, dispatch, routing).
• Strong communication (verbal, listening, and written), leadership and interpersonal skills.
• Able to maintain strong business relationships and credibility with all levels within the organization.
• Self-starter that applies critical thinking with the ability to work autonomously to achieve established goals and outcomes.
• Advanced analysis and problem-solving skills.

• Hybrid / Flexible working conditions
• Occasional travel to stores, distribution centers, and other business locations

• Sitting
• Standing
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Lifting 50+ pounds

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work…