Director, Operations

Director, Growth Operations
Full-Time | Brentwood, TN

IVX Health is growing fast, and we’re seeking a Director, Growth Operations to lead the strategy, systems, and analytics that power our national growth engine. This is a high-impact leadership role that blends sales operations, analytics, and strategy to drive provider engagement, optimize sales performance, and identify new market opportunities.

We’re looking for a strategic, data-driven leader who can connect people, process, and performance — someone who thrives on bringing structure to complexity, developing high-performing teams, and translating insights into meaningful business growth.

The Director, Growth Operations serves as the central leader connecting strategy, people, and performance across IVX’s Sales and Market Development functions. This role oversees the Sales Operations and Sales Support teams and partners cross-functionally with Sales, Business Systems, and Data teams to drive efficiency, insight, and disciplined execution.

The ideal candidate will combine strong analytical capabilities with operational leadership, ensuring the sales organization is supported by accurate reporting, scalable processes, and systems that enable continued expansion across markets and therapies.

• Analyze sales performance and workforce trends to identify growth opportunities, address risk factors, and optimize team effectiveness.
• Monitor provider referral activity to identify underperforming markets and drive strategic interventions for improvement.
• Deliver and evaluate sales KPIs and KLIs, providing actionable insights and ROI analysis to leadership.
• Lead performance reviews, territory assessments, and structural recommendations to support sustainable market growth.

• Develop and execute growth programs and campaigns for new market launches and therapy expansions.
• Partner with Marketing and Market Development to align growth initiatives with IVX Health’s strategic goals.
• Create frameworks for tracking provider engagement, ranking, and retention.

• Own and optimize sales technology, including CRM management, data capture, and analytics tools such as Trilliant.
• Partner with Business Systems and Data teams to enhance sales-related systems and data integrity.
• Standardize sales workflows, CRM processes, and KPI reporting across the organization.

• Lead, mentor, and develop the Sales Operations and Sales Support teams, fostering a culture of accountability, results, and growth.
• Define team structures, role responsibilities, and performance expectations aligned to business priorities.
• Provide guidance and partnership to sales and market leaders to ensure consistent execution of growth strategies.

We’re looking for a collaborative, analytical leader who can translate strategy into execution and inspire teams to deliver measurable results. You might be a great fit if you have:

• 5–6 years of experience in sales operations, growth strategy, or a related field
• Bachelor’s degree preferred; advanced degree (MBA or similar) preferred
• Background in multi-site healthcare services, private equity-backed organizations, or other high-growth environments
• Proven experience leading or building teams and driving performance through data and process excellence
• Exceptional analytical and problem-solving skills with the ability to make sound, data-driven decisions
• Excellent communication and presentation skills, with the ability to influence across all levels of the organization
• Strong understanding of CRM tools, analytics platforms, and sales performance systems
• Advanced Excel and data visualization capabilities; experience with Trilliant or similar tools preferred

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as…