Sales and Service Expert

Overview

FULL-TIME Part-time •
LOCATION 5961 Lone Tree Way Brentwood CA 94513

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention.

The SSE delivers successful guest and member engagement and attainment of sales revenue goals.

• Guest Experience and New Member On-boarding
  • Executes the CARE sales model with each guest and relates how 24 Hour Fitness products/services will satisfy their fitness needs.
  • Tours potential members through the club and describes the facility, equipment, services and amenities that tie back to their fitness needs and goals; ensures all guests are registered through the digital kiosk.
  • Communicates membership and fitness offers clearly using company-provided presentation tools.
  • Enrols guests using company sales techniques and protocol.
  • Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
  • On-boards new members and assists with member retention activities to drive club profitability.
  • Consistently achieves or exceeds personal and team sales goals.
• Prospecting and Lead Generation
  • Obtains leads externally from the community using company-provided tools/programs (e.g., community outreach/local promotions, corporate sales on-sites).
  • Generates leads internally through member promotions, referrals, guest passes, and contacting leads by phone.
  • Sets appointments for leads and potential new business opportunities.
  • Promotes local and global marketing campaigns to leads and members.
  • Manages and follows up on leads/new business using a Lead Management System.
  • Executes daily planner to track and plan lead management and selling activities.
  • Consistently achieves or exceeds personal productivity goals.
• Member Experience
  • Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience to strengthen member relationships and retention.
  • Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
  • Engages members with fitness offerings including personal training, group classes and 24GO digital content.
  • Maintains name relationships with members and serves as a resource for questions, directing them to the right 24 Hour Fitness resources.
  • Provides a clean, friendly, well-maintained club environment.
  • Helps new members become comfortable in the club.

• Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.
• Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside vendors. No direct reports.

• Knowledge, Skills & Abilities
  • In-depth knowledge and experience with sales practices and techniques.
  • General understanding of the fitness industry.
  • Ability to work with computers.
  • Strong interpersonal and customer service skills.
  • Independent, self-starter with strong organizational skills.
  • Ability to work as part of a team and operate a Point of Sale (POS) system.
  • Knowledge of Membership System software preferred.
• Minimum Education al Level/Certifications
  • High School Diploma or GED.
  • CPR and AED certification from an approved organization (within 60 days of employment).
  • Bachelor's degree preferred.
• Work Experience And Qualifications
  • Prior experience in fitness or retail industry preferred.
  • 1-2 years of experience in service sales preferred.

• Ability to work in a club setting and move about floors and rooms.
• Occasionally required to demonstrate or explain fitness activities and procedures.
• Ability to communicate telephonically with members and operate company computer systems.
• Exposure to moving mechanical parts; ability to work varied schedules including weekends and holidays; ability to work in a loud environment.

• Minimal travel may be required for…