Customer Service Representative; CSR

Position: Customer Service Representative (CSR)

Join to apply for the Customer Service Representative (CSR) role at ace handyman services

14 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Representative (CSR) role at ace handyman services

Benefits

• Employee discounts
• Flexible schedule
• 401(k)

Mission:
To communicate all information necessary to complete each and every job in a timely professional manner.



Job Description

Primary person to answer the phone, discussing our service, prices, and availability to every client and potential client. Every effort to assist new clients in understanding our service and how we work is expected during each conversation. Once there has been a complete understanding developed that we work time plus materials each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed.

This information is then passed along to the handyman in the field via Dispatch app. Every effort to assist the handyman in the field completing this project is to be made from the office.

• Schedule all work with current scheduling/operations program.
• Give detailed information in the notes fields of scheduling/operations program so the Craftsman has a very good idea of the tasks with in the job prior to the night before call.
• Check in paperwork as it comes in from the field..
• Handle re-scheduling as directed from the field.
• Continually check voice mail for calls that may have slipped in during other conversations.
• Return all phone calls within the day.
• Solve operational problems as they happen.
• Keep notes on ways to make your position more efficient.
• Digital Rolodex of referral partners management generating answers at our finger tips for a variety of issues.
• All office to client communication including phone calls, letters, and follow up.
• Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and what ever comes up in the day of business.
• Phone system and associated problems are to be handled promptly.
• Check E-mail daily and respond in kind.
• Basic knowledge of Plumbing, Electrical, and Hardware is highly preferred

Compensation: $16.50 - $18.50 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Part-time

Job function

• Job function Other
• Industries Construction

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