Housing Officer – AR
Job in
Brentwood, Essex County, CM14, England, UK
Listing for:
Carrington Blake Recruitment
Full Time
position
Listed on 2026-01-22
Job specializations:
-
Real Estate/Property
Property Management
Job Description & How to Apply Below
Job Description Housing Officer
Service Area:
Housing Services
Grade: E (SCP 23–27)
Responsible to:
Housing Manager
Key Liaison with:
Tenants, Leaseholders, Council Services, External Agencies
Job Purpose
To deliver a high-quality estate management and housing service that supports tenants to sustain their tenancies, ensures neighbourhoods are safe and well maintained, and provides excellent customer service. The post holder will be responsible for the day-to-day management of council housing stock, including income recovery, anti-social behaviour, tenancy enforcement, estate inspections, and supporting residents with complex needs. The role requires proactive engagement with tenants and partner agencies to make a positive and lasting difference to residents’ lives.
Key
Corporate Responsibilities
Work collaboratively with colleagues to achieve service plans, objectives, and performance targets.Participate fully in appraisals, employee development schemes, and training to support personal and team development.Promote and uphold the Council’s Equal Opportunities Policy and Diversity Strategy, ensuring non-discriminatory practice at all times.Comply with the Health and Safety at Work Act 1974, the Council’s Health and Safety policies, and all safe working practices.Support the Council’s duties under Section 17 of the Crime and Disorder Act 1998 in preventing crime and disorder.Undertake other reasonable duties consistent with the nature of the role as required by the Head of Service.Key Service Responsibilities
Income Management & Rent RecoveryEnforce the Council’s Income Management Policy, including proactive tenant engagement, pre-court visits, and court or eviction attendance.Actively pursue rent arrears, including home visits (outside normal working hours where required), negotiating repayment arrangements, and reducing arrears promptly.Provide advice and assistance on welfare benefits, Universal Credit, and financial support to promote tenancy sustainment.Support the administration of rent accounts, including direct debit arrangements.Assist in delivering a pre-tenancy service that promotes a positive payments culture.Estate & Neighbourhood ManagementDeliver a consistently high standard of customer service in line with the Council’s corporate values.Carry out regular estate inspections, monitoring cleanliness, amenity greens, gardens, parking, trees, and abandoned vehicles.Liaise with caretakers, repairs teams, and contractors to ensure estates are well maintained and repairs are completed within agreed timescales.Report and follow up on repairs and environmental issues to ensure safe and attractive neighbourhoods.Anti-Social Behaviour & Tenancy EnforcementInvestigate and manage anti-social behaviour and tenancy breaches, ensuring responses are proportionate, timely, and effective.Develop and implement clear action plans, working closely with tenants and partner agencies including Police and Social Services.Visit tenants at home, including outside standard hours where necessary, to resolve disputes and complaints.Lettings & Tenancy ManagementCarry out pre-letting visits and accompanied viewings for prospective tenants.Complete tenancy sign-ups, clearly explaining rights and responsibilities and promoting tenancy sustainment.Process mutual exchange applications in line with legal and policy requirements, ensuring accurate record keeping.Customer Service, Casework & Partnership WorkingTake ownership of all service-related enquiries and complaints, responding professionally and within agreed timescales.Maintain accurate written and electronic case records using housing management systems and Microsoft Office applications.Provide statistical data and reports on rent arrears, anti-social behaviour, re-lets, and customer satisfaction as required.Work in partnership with internal teams and external agencies, including Social Services, Police, Probation, health services, and voluntary organisations.Attend internal and external meetings, case conferences, and tenant participation meetings, including evening meetings where required.Keep up to date with housing legislation, welfare reform, landlord and tenant law, and relevant policies.Refer serious or contentious matters to the Housing Manager or Head of Housing as appropriate.Act as an active and flexible member of the Estate Management Team, providing cover for colleagues when required.Other Requirements
- Ability to work flexibly, including evenings where necessary
- Full UK driving licence
- Willingness to carry out home visits
- Commitment to high standards of professionalism and customer care
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