Claims Advisor

Are you passionate about delivering outstanding customer service within an insurance broking environment?

Ready to take the next step with a forward-thinking, dynamic and professional organisation?

Our client is a highly respected, national insurance provider with an excellent reputation in the market. Due to continued growth, they are looking to welcome a Claims Advisor into their buoyant and supportive team on a full-time, permanent basis.

What's in it for you?

Salary:
Up to £38,000, depending on experience and qualifications.

Benefits include:

* Hybrid working

* Full support towards professional qualifications

* Company Cashplan

* Income Protection

* And much more

The Role

As a Claims Advisor, you’ll play a key role in delivering a seamless and professional claims experience, ensuring customers feel supported at every stage.

Key responsibilities include:

* Notifying insurers of new claims

* Providing exceptional customer support and maintaining high service standards

* Accurately inputting and updating claims on internal systems

* Maintaining detailed and compliant claims records, including risk screens

* Managing a comprehensive diary system to track claims progress

* Ensuring all actions are clearly documented with detailed file notes

* Handling correspondence promptly to avoid delays in claim settlement

* Securing full settlement details prior to closing files

* Managing repudiated claims and clearly understanding the reasons behind them

About You

You’ll be a confident, organised professional with a strong customer-focused mindset and the ability to manage complex service matters.

You will demonstrate:

* Excellent customer care and administration skills

* Strong interpersonal and communication abilities

* The ability to manage your own workload and meet deadlines

* A flexible, collaborative approach to teamwork

* A high level of professionalism, integrity and commitment

* Ownership of your ongoing professional development

* Working knowledge of Microsoft Word and Excel

Cert CII is desirable but not essential — full support will be provided.

This role would suit someone with experience handling claims who is looking to grow their career within a respected and supportive organisation.

Elite Staffing Solutions are acting as an Employment Agency in relation to this vacancy