Desktop Support Engineer

Overview

We're looking for a junior Desktop Support Engineer with early-stage commercial experience who is keen to develop into a more autonomous, technically rounded role. The position is suited to someone coming from a managed services or small-environment background who wants broader exposure to networks, users, and core infrastructure technologies.

This role offers structured progression, hands-on responsibility, and support toward formal Microsoft certifications.

• Regular performance reviews with a clear focus on career development
• Pension contribution
• All business-related expenses covered
• Structured Microsoft training pathway:
• Study materials provided
• Exam fees covered
• Study leave included
• Financial bonus awarded per certification achieved
• Overtime opportunities available
• Additional annual leave awarded with long service
• Regular social events throughout the year

• 1–2 years’ hands-on experience providing desktop or user support
• Background in a managed services environment or sole IT responsibility within a small organisation
• Strong practical understanding of end-user support and troubleshooting

• Windows desktop support (PC builds, OS issues, drivers, software faults)
• Microsoft Office support across multiple versions
• Basic server administration (Active Directory, Group Policy, authentication issues, remote access problems)
• Microsoft 365 administration (Exchange, SharePoint, One Drive – permissions, mailboxes, access issues)
• Mobile device and email configuration support
• Comfortable handling support requests via phone and written communication

• Able to work independently and manage workload effectively
• Strong attention to detail and documentation standards
• Fluent written and spoken English
• Basic scripting (Power Shell or batch)
• Exposure to firewalls, routers, VPN clients
• At least one completed Microsoft certification
• Experience supporting macOS environments
• Virtualisation exposure (Hyper-V or VMware)
• Any involvement in deploying or configuring Windows servers
• Full UK driving licence and access to a vehicle

This position is designed for someone who wants more than a static helpdesk role — offering genuine progression, certification support, and the chance to grow into a well-rounded IT professional with increasing responsibility over time.