Estate Administrator TW

Join our Team as an Estate Administrator!

Are you highly organised and passionate about delivering exceptional customer service? Do you thrive in a role where attention to detail and efficiency make a real impact?

We’re looking for a proactive Development Administrator to join our team on site and help keep everything running smoothly.

If you’re committed to maintaining high standards, supporting processes, and ensuring compliance, this role is perfect for you.

• Location: Brentford, TW8
• Annual Salary: £35,000
• Hours/Working Pattern: 8:30am-5pm

Customer Service Excellence:

• Provide frontline communication via phone, email, and correspondence.
• Respond promptly and professionally to enquiries, following company protocols.
• Take ownership of tasks, ensuring issues are resolved and followed through.
• Prepare and send letters, notices, and mass mailings to residents and leaseholders.

Data & Systems Management:

• Keep our database and online portal accurate and up-to-date.
• Manage hard and soft copy files, ensuring everything is scanned, tagged, and filed correctly.

Compliance & KPI Monitoring:

• Support the Development Manager in achieving Key Performance Indicators.
• Ensure company policies and procedures are consistently applied.

Maintenance Coordination:

• Communicate with contractors for reactive maintenance and raise purchase orders.
• Monitor service delivery and follow up on overdue tasks.
• Assist with Health & Safety actions to ensure timely completion.

• Strong organisational skills and attention to detail.
• Excellent communication skills – both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.
• Previous experience in administration or property management is a plus.

• 20 Days Annual Leave + Bank Holidays + Birthday
• Cycle to Work Scheme
• Medi Cash
• Smart Health – Online health services for you and your immediate family
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan