Global L&D Operations Manager

Position: Global L&D Operations Manager​
Location: Brent

Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do
As the Global L&D Operations Manager, you will help deliver high-quality virtual and hybrid learning experiences across BCG. You’ll initially focus on one or more learning areas—such as our core curriculum, capability-building programs, or learning journeys for Consulting and Business Services Teams. As business needs evolve, your focus areas may shift, and you’ll adapt to support priority initiatives where your expertise can have the greatest impact.

In this role, you’ll lead strategic and operational execution, ensuring efficiency, consistency, and outstanding experiences. You’ll oversee back-end operations, streamline processes, and drive continuous improvement while navigating a complex, global environment and building strong, collaborative relationships at all levels.

Your key responsibilities:

* Owe the end-to-end learner experience and identifying opportunities for continuous improvement

* Monitor operations and implement enhancements across learning initiatives

* Orchestrate cross-functional collaboration with content owners, program managers, shared services and faculty to ensure alignment on operational readiness and smooth delivery

* Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders

* Drive standardization of processes, documentation and playbooks that support global consistency

* Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement

* Lead annual calendaring, planning session dates and times

* Manage financial tracking, including budget, contracts, invoices

* Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys

* Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility

* Collect, analyse, and share learner feedback, driving response rate improvements – monitor this and other KPIs, generate reports, and use to drive continuous improvement

* Provide hands-on support during key delivery, e.g., partnering with teams supporting large-scale in-person events, ensuring smooth logistics, high-quality participant experience, and seamless coordination across multiple venues and stakeholders

* Introduce and integrate emerging technologies (automation, GenAI) to drive efficiency and innovation

* Identify opportunities to remove bottlenecks, simplify workflows, and establish best practices that evolve how the team delivers learning at scale

* YOU’RE GOOD AT
* We’re looking for an experienced leader with a passion for driving operational excellence in Learning & Development.

* You have a passion for delivering outstanding customer service, are highly organised, energised and skilled at identifying areas of improvement and making them happen

* You thrive working autonomously but also love to collaborate – you are self-driven, anticipating challenges or bottlenecks and are planning effectively around them

* You are very organized and efficient– in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, while still seeing the big picture

* You are skilled and able to learn new technologies and systems quickly and willing to try things to see what…