Retail Sales Associate

Join to apply for the Retail Sales Associate Full Time role at Pet Smart

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development Opportunities

Job Summary

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness, maintenance, pet safety standards, and the direct care of pets within our store.

Job Responsibilities

• Engage with pet parents in person, over the phone, at the sales register, and online.
• Greet pet parents and answer their questions throughout the store.
• Prepare online orders for in-store pick-up and ensure a positive experience.
• Care for store-owned pets, including feeding, watering, and cleaning habitats.
• Maintain store cleanliness standards.
• Support weekly price changes and promotional pricing.
• Stage and sort new products to match sales floor plans.
• Face, fill, and recover products to meet sales standards.
• Recommend, inform, and sell merchandise, services, and live pets.
• Administer store-owned pet medications as directed by a veterinarian.
• Promote events such as adoption weekends, Treats enrollment, and charity events.
• Ensure a safe environment for staff, pets, and customers.
• Act immediately if a sick or injured pet is identified.
• Assist in various store areas as needed.
• Participate in our culture of Belonging and Recognition.
• Follow all company policies and procedures.

Qualifications

• Strong written and verbal communication skills.
• Flexibility to work evenings, weekends, and holidays.
• Ability to react under pressure and maintain composure.

Physical Demands and Work Environment

• Stand, walk, climb ladders, handle items, and perform physical tasks including lifting up to 50 pounds regularly and more than 100 pounds with assistance.
• Work may involve exposure to moving mechanical parts, pet hair, and moderate noise levels.

Join us for a chance to make a meaningful impact every day. Whether helping a customer choose their first fish or celebrating a pet's birthday, you'll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We’re excited to hear your story and learn more about you! Apply Now!

This job summary describes the general nature and level of work and is not exhaustive. Exact duties will be provided upon hiring. Pay will be based on experience, skills, and location. Pet Smart is an equal opportunity employer. Applicants must be over 18, with some locations requiring consideration of arrest and conviction records in accordance with local laws.