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Retail Experience Specialist
Job in
Bremerton, Kitsap County, Washington, 98312, USA
Listed on 2026-01-15
Listing for:
Kitsap Credit Union
Full Time
position Listed on 2026-01-15
Job specializations:
-
Retail
-
Management
Operations Manager
Job Description & How to Apply Below
3 days ago Be among the first 25 applicants
About Us
Kitsap Credit Union is a not-for-profit, member‑owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We are deeply committed to our members’ financial well‑being and the prosperity of the communities we serve.
About The Role
Retail Experience Specialist – responsible for ensuring a consistent, high‑quality member experience across all retail locations. Acts as the subject‑matter expert for in‑person procedural execution, coaching teams, and partnering with the Training department to close gaps and reinforce best practices.
Quick Facts
- Reports to:
Retail Experience Manager - Employment Type:
Full‑time, hourly, non‑exempt, hybrid - Salary Range: $33.62 – $42.03/hour (depending on experience)
- Bonus Target: 7% potential incentive of base pay
- Working Hours:
Monday – Friday, 8 AM – 5 PM - Grade: 9BC
- Industry: Banking
Key Responsibilities
- Enhance branch engagement & member experience.
- Serve as communication expert for all retail matters.
- Act as an in‑person resource across branches, supporting frontline teams.
- Conduct regular branch‑level assessments to evaluate procedural execution, service delivery, and operational consistency.
- Identify gaps and opportunities, providing actionable feedback to the Training department.
- Champion consistent execution of service standards aligned with enterprise member experience goals.
- Reinforce best practices and ensure alignment with strategic initiatives through hands‑on coaching and support.
- Promote a culture of excellence, helping teams embody the credit union’s values in every member interaction.
- Share success stories and field feedback to inform continuous improvement efforts.
Strategic Alignment & Execution
- Act as a critical link between strategic goals and frontline operations.
- Support rollout and adoption of new procedures, tools, and service expectations through in‑person guidance.
- Partner with leadership and cross‑functional teams (Training, Compliance, Marketing) to ensure consistency in messaging, execution, and member experience.
- Monitor and report on branch performance trends.
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