VP, Digital Innovation

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

Kitsap Credit Union is searching for a Vice President of Digital Innovation. The VP of Digital Innovation is a visionary leader responsible for driving transformative change across the credit union. This role blends strategic foresight, design thinking, strategic alignment, and operational execution to foster a culture of innovation that enhances member experience, operational efficiency, and long-term growth. The VP of Digital Innovation will lead with a digital-first mindset and drive cross-functional initiatives, incubate new ideas, and champion emerging technologies to ensure the credit union remains agile and future-ready.

Reports to: SVP, Chief Digital Experience Officer

Salary Range: $ - $ depending on experience

Bonus Target: 15% potential incentive of base pay

Grade: 17BC

• Develops and executes a multi-year digital first innovation roadmap aligned with the credit union’s strategic goals.
• Identifies emerging trends, technologies, and member behaviors to inform innovation priorities.
• Partners with external providers to develop a digital ecosystem and drive ideation sessions, innovation labs, and pilot programs to test new concepts.
• Works with leaders of business units to prioritize and recommend solutions to address gaps in service, product, or experience through all member touchpoints.
• Works with executive stakeholders and appropriate committees to align digital product (online and mobile banking) and service roadmaps with current and future business needs.
• Works with Strategic Planning Office and key stakeholders to resource projects appropriately (budget, testing, training of staff, education of members when necessary).
• Facilitates regular meetings of the Digital Strategy Team to assess requests for new opportunities, enhancements, and resources by prioritization of ROI, strategic priority, and/or impact on member experience.
• Manages key vendor relationships, including budget adherence, SLAs, contract renewals, and negotiations.
• Establishes and meets Key Performance Indicators (KPIs) and strategic performance measurements for the Digital Channels products and services.
• Ensures technical due diligence is completed on third-party solutions prior to recommendation or integration.
• Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually supports, encourages, and motivates team members toward ongoing growth and development.
• Cultivate team engagement by fostering a collaborative environment, setting clear expectations, and initiating strategic programs that promote ownership, innovation, and alignment with organizational goals.

• Demonstrates leadership in words and actions on a daily basis, acts as role model for success and engagement.…