Loan Servicing Specialist- On-site

Overview

Heritage Bank currently has an exciting opportunity to join our organization!

Position Overview:

At Heritage Bank we are committed to delivering exceptional financial services to our customers. We are seeking a Loan Servicing Specialist to support our customers. The loan servicing specialist is responsible for providing primary support to internal and external customers over the telephone and e-mail along with performing basic account maintenance and monetary transactions.

This position is Full Time; typical schedule is Monday-Friday 8:00 a.m.

- 5:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

This position is fully onsite in Bremerton, Olympia, or Tacoma, WA.

• Level I - $20.00 - $22.70 - $26.87 per hour
• Level II - $21.00 - $25.62 - $30.75 per hour
• Senior - $22.00 - $27.55 - $33.06 per hour
• Depending on qualifications and experience, Loan Servicing Specialist I, II, or Senior may be considered.

• Provides support to internal and external customers over the telephone and email utilizing professional phone etiquette and business communication skills, in accordance with the Heritage Bank Service Standards.
• Processes loan payments, incoming wires, and advances for all loan types.
• Answer telephone and provide courteous and efficient customer service. Forward calls to appropriate personnel as needed.
• Open and distribute department mail.
• Posts payoff transactions accurately to loan system and process all paid off/closed loan files per department procedures. Process the release of all types of collateral and supporting services in a timely manner.
• Performs file maintenance activities, i.e., returned checks; automatic payments and tax registration set-ups for new loans. File supporting documentation in appropriate files.
• Cross-train within the department to provide back-up, as needed.
• Contributes to the success of the department with willingness to share in all department responsibilities.
• Gains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

• High School Diploma or equivalent – required. Coursework and/or certification in accounting; or relevant education – preferred.
• Level I - 1 year recent related customer service experience in loan servicing and/or branch banking, with an understanding of basic bank transactions and products/services, in a financial services industry – required.
• Commercial experience - preferred.
• Level II - 2+ years recent related customer service experience in a loan servicing and/or lending support role, which includes working knowledge across various functional loan servicing areas, in a financial services industry - required.
• Senior - 3+ years recent related customer service experience in a loan servicing and/or lending support role, which includes working knowledge across various functional loan servicing areas, in a financial services industry - required.
• Equivalent combination of education, experience, and training may be considered.
• Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.
• Ability to display initiative to independently learn and apply skills to improve errors and overall servicing quality.
• Basic knowledge of bank accounting practices including the understanding of debit/credit relationships; math skills to calculate interest, balance accounts and locate routine mathematical errors.
• Effective listening verbal, written and telephone etiquette business communication skills, with the ability to communicate issues and follow up items over the phone and via email; ability to read,…