Member Associate II

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well‑being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in‑kind support.

At Kitsap Credit Union, our success is built on trust‑based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission‑driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions all over the area, including: our East Bremerton branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all‑digital, remote and self‑service options.

Reports to: Assistant Branch Manager

Employment Type: Full‑time, hourly, non‑exempt, in‑person

Bonus Target: 5% of base pay potential incentive bonus if the credit union hits its goals

Working Hours: Monday - Thursday 9am - 5pm, Friday 9am - 6pm, Saturday 9am - 1pm; 40‑hour work week

Grade: 5BC

Industry: Banking

Job Functions: Tellering, Teller, Banker, Banking, Member Representative

• Assist members with their financial needs and transactions. Identify, develop, and refer business relationships to build market position.
• Educate and introduce current and new members to new products and services and assist in self‑service options.
• Foster and maintain constructive member relationships.
• Review and maintain knowledge of products.
• Understand and recommend products and services based on the member’s needs.
• Participate in sales and community events to contribute to branch and credit union goals.
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards.
• Accept and process all financial transactions accurately.
• Maintain responsibility and follows proper balancing procedures.
• Promote and effectively demonstrate digital, remote and self‑serve options, with continual education as new products and digital services are introduced.
• Proactively generate new memberships through branch sales activities.

• $22.28 - $23.00/hour depending on experience

• High school diploma or GED required
• 6 months of cash handling, customer service, and/or retail sales experience

• $23.00 - $25.00/hour depending on experience

• High school diploma or GED required
• 6 months of Financial Institution experience
• 6 months of cash handling, customer service, and/or retail sales experience

• $25.35 - $27.00/hour depending on experience

• High school diploma or GED required
• 1 year of Financial Institution experience with New Accounts and Consumer Lending experience (HE/HELOC experience preferred but not required)
• 1 year of cash handling, customer service, and/or retail sales experience
• Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Must be registered with the Nationwide Mortgage Licensing System (NMLS)…