Senior Business Support Manager

Job Summary

Provide essential support and coordinate activities for the Immunisation and Vaccination service identified as part of the Powys Teaching Health Board (PTHB) Immunisation and Vaccination programme. Working autonomously, the post holder will provide advice and guidance, working with the Service Development Manager to ensure that the Immunisation and Vaccination planning and performance plan and the National Immunisation Framework for Wales is implemented, and any potential improvements are identified to improve patient experience.

Responsible for presenting data to the Service Development Manager reporting day-to-day progress, concerns, incidents, and staffing issues and clearly explain findings and identify improvements, following through with timescales and delivery of improvements.

Main duties of the job

• Work with the Service Development Manager and Clinical Leads to implement plans targeting areas with low vaccination uptake, including pop-up clinics.
• Collaborate with senior management and clinical teams to develop robust processes for care home and inpatient vaccination.
• Project manage activities requiring plan formulation and adjustment, such as care home and in-patient vaccination and pop-up clinics.
• Build relationships with internal and external stakeholders, including District Nurse teams and Primary Care, to provide support, guidance, and training during vaccination campaigns.
• Oversee administration and supervision of Immunisation and Vaccination Administration teams.
• Support the Service Development Manager to ensure staff are trained in all administrative functions, including electronic systems (e.g., WIS).
• Ensure Standard Operating Procedures are implemented and adhered to, working with Team Leads to resolve barriers.
• Monitor expenditure on equipment and resources, including authorising Agency and Bank workers.
• Ensure infection prevention and control procedures are followed at all times.
• Maintain contingency and recovery plans for electronic patient system outages.
• Act as deputy for administrative functions in the absence of the Service Development Manager.
• Provide support and cross-cover within the department.
• Ability to travel to vaccination clinics across Powys.

Being the smallest Health Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways.

We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales. Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being. To start your journey with us, and to learn more about what we can offer you please visit: (Use the "Apply for this Job" box below)..

Date posted: 23 January 2026

Pay scheme:
Agenda for Change

Band:
Band 6

Salary: £39,263 to £47,280 a year per annum

Contract:

Permanent

Working pattern:
Full-time

Reference number: 070-AC013-0126

Job locations:
Bronllys Hospital, Bronllys, Brecon, LD3 0LY

• Provide operational and project management support to meet Health Board Immunisation and Vaccination strategies and targets.
• Present complex and sensitive information including incidents, achievements, performance issues and change initiatives where agreement and cooperation are required, including reassigning staff to meet the needs of the Immunisation service depending on demand.
• Provide analysis of data including patient activity, financial information, current and projected targets using qualitative and quantitative data.
• Ensure administration services are aligned to clinical delivery within each Vaccination Centre, maximizing efficiencies of resources to meet National Immunisation & Vaccination priorities and drivers, ensuring Powys is responsive to local need.
• Liaise with NHS Wales organisations such as DHCW to ensure that system-generated appointment runs are submitted and processed in a timely manner.
• Work with Social Care and Third Sector partners to ensure local services effectively meet the identified future healthcare needs of Powys.
• Work with the Administration Team Lead and clinical lead to produce and implement processes to ensure coordinated flow of patients through the Vaccination Centre during vaccination campaigns.
• Provide support to Administration Team Lead to implement systems to maintain adequate operating stock levels of leaflets and consumables to meet the throughput of patients in each Centre.
• Coordinate, negotiate and agree resources across the Vaccination service with the Service Development Manager to ensure vaccination services are efficiently operating to required standards; this will require frequent…