Digital Product Manager Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Digital Product Manager Lead within PNC's Digital organization, you will be based in Pittsburgh, PA, Cleveland, OH or Philadelphia, PA.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

As a(n) Digital Product Manager Lead within PNC's Digital organization, you will be based in Pittsburgh, PA, Cleveland, OH or Philadelphia, PA.

• Extensive product management experience with a proven track record of taking concepts from initial idea through full product lifecycle to delivery
• Strong Agile product ownership experience collaborating closely with engineering, design, and cross‑functional teams
• Excellent critical‑thinking abilities with strong attention to detail and analytical decision‑making
• Deep commitment to delivering high‑quality customer experiences and driving meaningful outcomes
• Demonstrated leadership with the ability to take initiative, independently drive work forward, and excel in ambiguous or fast‑changing environments
• Proficient in Jira and Figma for product planning, workflow management, and design collaboration

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll‑out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product‑specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
• Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• Java Script
• Wire framing

• Business Acumen
• Competitive Environment
• Data Gathering and Reporting
• Design Thinking
• Effective Communications
• Innovation
• Knowledge Of Product Line
• Marketing Strategy and Positioning
• Product Development Life Cycle
• Project Management
• Solutions Development

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