Customer Service Rep

Overview

Hyson is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.

• Respond to electronic requests for customer and field personnel (phone, email)
• Process orders and closing opportunities in the ERP and CRM systems
• Follow Up on Quotes/Drive Sales, supporting digital marketing efforts, by communicating with customers/potential customers digitally
• Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns
• Process returns and / or issue credits. Handle special customer requirements
• Process PO requests/Invoices via specific portals, EDI
• Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary
• Distribute incoming and process outgoing mail
• Maintain files for customers, orders, returns, and electronic invoices
• Process Accounts Receivables, as directed
• Identify, implement, and sustain process improvements
• Other related duties and projects as assigned
• Acts in alignment with the company Code of Business Ethics and Conduct

• 2 years’ experience in customer service
• Able to interact with customers, field sales, internal and distribution personnel
• Experience with ERP systems
• EDI, Customer specific portals (i.e. Ariba)
• Familiar with customer order entry process in a manufacturing environment
• Able to work within a teamwork environment
• Able to work independently on assigned tasks, with minimal direct supervision
• Able to plan, organize, and prioritize multiple tasks
• Detail oriented
• Results oriented and goal driven, with a focus on customer satisfaction
• Strong Microsoft Office skills (Word, Excel, Power Point, Outlook)

• High School Diploma or equivalent
• Associates or Bachelors degree, preferred

• High School

• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.