Technology Support Specialist II

Job Description:

Primary Responsibility

Under the supervision of the Director of Technical Support Services, the Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment. Appointed to work at specific sites and performing as part of the IT Technical Support Services Team, this position will provide technical assistance to end users including software installations and support, diagnosing, and solving hardware and software problems.

The Technology Support Specialist II will also train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology (instructional computer labs, digital audio/video technology, video streaming, and Smart classroom technology), software and other technology used within an academic learning environment.

Education and Experience sufficient to meet the rigors of the position. Examples may include a High School Diploma/GED and five years of PC/Mac and/or network support or related work experience;
Associate's Degree from an accredited institution and three years of PC/Mac and/or network support or related work experience;
Bachelor's Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience; or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position.

Desirable:
CompTIA A+, HDI Desktop Advanced Support Technician, MD-100 Windows 10, Apple Certified Support Professional, Jamf 100, experience managing the Windows 10 OS, experience managing Windows server file server and printer server roles, experience managing devices in Microsoft AD DS and Azure AD, experience managing devices and applications with SCCM, Intune, and Jamf Pro.

• Advanced knowledge of PC, macOS and mobile device environments
• Advanced knowledge of instructional hardware and software
• Knowledge of computer networking
• Knowledge of server management
• Ability to work effectively as a team member
• Capacity to follow directions and give attention to detail
• Strong written and oral communication skills in English
• Strong customer service skills
• Good interpersonal skills
• Ability to meet deadlines and goals
• Ability to supervise part-time employees and work-study students

Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that's the right fit for every faculty member, staff, student, and community member in its trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Bilingual (English/Spanish) or conversational language abilities preferred.

This position requires the employee to be a resident of the State of Colorado and perform all work duties within the state.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Hiring range = $77,566.16 - $86,184.62 ($37.29 - $41.43 per hour) annual salary depending upon a combination of education and experience. Benefits include Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable.

CMC utilizes a wage progression compensation model that accounts for a candidate's skill and experience. Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

Position anticipated to close on April 3, 2026 or until filled.

• Returns employees and students to productivity as quickly and efficiently as possible following a technology incident. While acting as the face of IT support, this position is intended to provide front line service and support while representing the entire IT department.
• Maintains a high degree of knowledge, skill, and experience with the technology supported by the IT department.
• Expedites resolutions as quickly and efficiently as possible while providing an accurate solution, minimal frustration, and a strengthened working relationship with each user. Follows an incident management process to ensure normal service operation is restored as quickly as possible following an incident so that the impact on the availability…