Front Office Advanced Guest Experience Agent

Job Details

Job Location
:
Breckenridge, CO 80424

Position Type
:
Full Time

Salary Range
: $21.50 - $23.00 Hourly

Job Category
:
Hospitality - Hotel

Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge.

We are passionate about providing exceptional guest and employee experience. If you are service‑ and quality-minded and enjoy a fast‑paced, dynamic environment, we encourage you to apply to be a part of our team.

The Advanced Guest Experience Agent is critical to our operation and guests. This position is a system and process expert that handles more complex tasks. This role effortlessly shifts between front desk, PBX, and bell as the business requires, while delivering concierge‑level service to our guests. The team member will work with leadership to facilitate guest needs and is comfortable working independently in a fast‑paced and often stressful environment while maintaining a friendly disposition throughout.

This position will handle elevated tasks and model our standards. Housing may be available on a first‑come, first‑served basis based on position. Reports to the Front Office Manager. Required to work on site.

Position starts at $21.50-$23.00 per hour DOE.

• Oversee the preparation of check‑in packets and folios
• Check guests in and out of the hotel
• Act as primary point‑of‑contact for guests
• Communicate with other departments such as Housekeeping, Maintenance, Security, etc. to inform them of any guest needs or issues
• Accurately handle transactions at Front Desk
• Skillfully move between front office jobs including front desk, bell/guest service, PBX and concierge
• Model a professional and positive work environment
• Help to develop and maintain standard operating procedures

• High school diploma or GED - preferred
• 3+ months front desk/customer service experience - required
• 3+ months cash handling experience - required
• Experience with Springer‑Miller hotel management software - preferred
• Familiarity with Microsoft Office suite - preferred
• Proficiency in written and spoken English - required

• On‑site parking steps away from the lifts
• Employee ski pass purchasing program
• Hotel + Dining discounts
• FT Yr Only
• Paid Time Off
• Insurance:
  Health, Dental, Vision, Optional Life, Disability, etc.
• 401k + match

This job description is not meant to be an all‑inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.

• High school diploma or GED - preferred
• 3+ months front desk/customer service experience - required
• 3+ months cash handling experience - required
• Experience with Springer‑Miller hotel management software - preferred
• Familiarity with Microsoft Office suite - preferred
• Proficiency in written and spoken English - required