Guest Services Representative

Join to apply for the Guest Services Representative role at Breckenridge Grand Vacations
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Applications will be accepted until January 12, 2025.

As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you embody our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are the welcoming heart of our sales gallery and a pivotal force in creating unforgettable experiences that define our brand. BGV, Summit County’s largest private employer, cultivates a culture of joy, connection, and community impact for owners, guests, 650+ employees, and beyond.

Location: Breckenridge, CO

Position Type: Full‑Time Non‑Exempt

Schedule: Flexible

Compensation: $23.00 – $26.50 per hour (DOE)

• Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery.
• Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests.
• Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies.
• Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials.
• Prepare, distribute, and manage inventory of tour gifts.
• Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy.
• Uphold all company core standards, hospitality protocols, and booking policies.

• High school diploma or equivalent.
• Prior customer service experience in hospitality, sales, or a related field.
• Exceptional verbal and written communication skills with a professional and friendly demeanor.
• Proficiency with Microsoft Office and the ability to quickly learn new software systems.
• Strong problem‑solving skills and composure under pressure.
• Ability to work a flexible schedule, including weekends and holidays.

• Previous experience in a resort, hotel front desk, or sales support environment.
• Strong organizational and multitasking abilities.

• Health, vision, and dental insurance plans
• Company‑paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA‑Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work‑life balance
• Volunteer Time Off – Paid opportunities to give back to Summit County
• Bereavement leave