Patient Access Rep - St. Martin Hospital

Overview

We ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. That every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.

Come make a difference at Ochsner Health and discover your future today!

• Greet patients and guests in a courteous manner, whether via telephone contact or in person; initiate scheduling an appointment or complete the check-in/admission for patients; obtain and verify accurate identification and demographical data for the patient’s permanent medical record to assist in accurate reimbursement while maintaining the confidentiality of all patient information.
• Responsible for point-of-service collections and face-to-face patient interactions related to completing the patient registration and admission process; verify insurance via electronic verification, telephone, or web application.
• Improve patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types.

• Education
  • Required – High school diploma or equivalent
  • Preferred – Associate’s degree
• Work Experience
  • Required – Minimum of 1 year of experience in a hospital, clinic, medical office, revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Certifications
  • Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
• Knowledge
  
  Skills and Abilities
  
  
  • Must have computer skills and dexterity for data entry and retrieval of information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally.
  • Must be proficient with Windows-style applications and role-specific software.
  • Strong interpersonal skills and ability to work collaboratively with other departments.
  • Clerical skills and knowledge of healthcare insurance benefits, payor guidelines on referral and authorization processes, and current Federal, State, and Local billing regulations.
  • Ability to solve practical problems and handle high-stress situations while maintaining professionalism.
  • Good organizational, time management, and conflict resolution skills.
  • Excellent decision making and analytical skills with strong attention to detail.

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and paperwork/documents are gathered and accurate.
• Efficiently gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at end of shift.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapt behavior to the specific patient population, including privacy, method of introduction to the patient, explaining services or procedures, requesting permissions, and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and…