Driver Excellence Partner

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end‑to‑end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Own driver performance outcomes across a defined region by combining scorecard‑driven performance management with hands‑on relationship management. This role is the day‑to‑day owner of driver excellence: monitoring KPIs, coaching behaviors, resolving pay and route issues, improving customer interactions, and ensuring clear escalation and documentation. The role serves as the operational liaison to Procurement on driver/hauler pay and contract topics, while keeping all discussions documented and compliant.

• Own the regional driver performance scorecard and operating cadence: weekly performance reviews, daily escalations, and trend reporting.
• Monitor and improve driver KPIs (e.g., on‑time, perfect delivery, customer satisfaction, defects/claims, safety incidents, route adherence, productivity).
• Conduct structured driver coaching and corrective action: ride‑alongs (where applicable), call coaching, retraining, and documented improvement plans.
• Serve as the primary point of contact for drivers/teams for operational issues: route problems, customer‑site constraints, equipment readiness, and dispatch friction.
• Lead resolution of driver pay discrepancies and disputes (missing stops, incorrect pay codes, peak vs base rates, deductions) by validating facts, coordinating with Payroll/AP as needed, and partnering with Procurement on rate governance.
• Maintain tight boundaries on compensation discussions: support fact‑finding and documentation, route approved rate changes through Procurement, and prevent informal/verbal rate changes.
• Partner with site operations to improve route design and execution: reduce late/early variance, eliminate avoidable returns, improve capacity utilization, and reduce rework.
• Drive customer interaction quality: standards for in‑home professionalism, communication, damage prevention, and issue escalation.
• Coordinate with Safety/Compliance on training, incident follow‑up, and adherence to company policies and applicable regulations.
• Own root‑cause analysis for recurring defects (late deliveries, damages, failed installs, customer complaints) and implement corrective/preventive actions.
• Maintain complete documentation for driver performance actions, disputes, escalations, and outcomes to ensure auditability.
• Provide leadership with a clear weekly narrative: top issues, drivers/lanes at risk, actions taken, and expected impact.

• Regional/Site Operations: daily execution, route constraints, performance actions, capacity and staffing.
• Procurement: pay/rate governance, contractual boundaries, documentation for rate changes, escalation support.
• Safety/Compliance: driver policy adherence, incident investigations, training requirements.
• Dispatch/Routing: route design issues, operational constraints, exception handling, communications standards.
• Billing/AP/Payroll: pay discrepancies, supporting documentation, dispute resolution workflows.
• Customer teams (as applicable): defect feedback loops, service recovery themes, customer‑specific requirements.

• 3‑7 years of operations, transportation, last‑mile, or driver management experience (or equivalent).
• Proven…