Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Become part of our team that values people and provides a fun, treasure‑hunt‑like retail experience.

Ross is a leading off‑price retail chain with over 2,200 stores, offering high‑quality brands and on‑trend merchandise at extraordinary savings. We focus on customer experience and teamwork, and are committed to diversity, inclusion, and community engagement.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets and serves customers, respects fellow associates, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation.

• Practice safe behaviors and keep the sales floor safe and clutter‑free.
• Greet customers with eye contact, a smile, and friendly greetings.
• Assist customers at registers, with merchandise, and answer questions politely.
• Provide prompt responses to customer service calls and resolve issues courteously.
• Represent and support the Ross brand consistently.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping, restroom maintenance).
• Maintain a professional appearance and dress code.
• Clean and organize the store, ensuring neat, well‑stocked presentation.
• Expedite merchandise receipts onto the sales floor with urgency.
• Understand loss‑prevention programs and Merchandising processes.
• Safeguard confidential, cash, and credit card information.
• Follow Mark‑Out‑of‑Stock and cash handling policies.
• Execute store best practices to maximize productivity with efficiency.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic math calculations used in retail.

• Use store equipment, registers, PC, and PDTs.
• Spend up to 100% standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

None

This job description summarizes the primary duties and responsibilities of the position and is not exhaustive. Use of the position may change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe this is essential to our goal of attracting, hiring, and developing a strong, skilled, and diverse workforce. Ross complies with all applicable laws prohibiting discrimination by race, color, religion, age, national origin, ancestry, disability, sex (including pregnancy, breastfeeding, etc.),

veteran status, marital status, genetic information, gender identity, gender expression, sexual orientation, and any other protected category.

The base pay range for this role is $16.50 - $17.00, dependent on experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package.

Senior‑Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Sales and Business Development

Industry: Retail