Food Server-El Torito Grill

Overview

Join the XRG Team:
Where Passion for Hospitality Meets Limitless Opportunities! Xperience Restaurant Group (XRG) values dedication and enthusiasm for hospitality. Our standards are high and we deliver unforgettable experiences. If you are driven to excel, we invite you to join our XRG Team.

• Competitive pay:
  Your hard work deserves more than just a paycheck.
• Flexibility:
  Strike the perfect balance between work and life with flexible hours.
• Career Growth Opportunities:
  We thrive on promoting from within.
• Unique Culture:
  Our Core Values set us apart.
• Team Member Dining Discounts:
  Savor the perks with exclusive dining discounts for you and up to 5 guests.
• Employee Referral Program:
  Share the joy of being part of the XRG team.
• Financial Well-Being:
  Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
• Partner Perks:
  Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Sick Time:
  Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL).
• Health Insurance:
  Take care of your well-being with comprehensive health insurance for full‑time team members.

$16.90/Hour, Plus Tips opportunity.

The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guest's satisfaction.

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information.
• Recognize and cultivate regular guests and repeat business.
• Take and enter orders into POS system promptly and accurately.
• Ensure all food and drinks are served immediately according to specifications and replenish stock during the shift.
• Move furniture as directed by management, including tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment.
• Respond to guest concerns, correct errors, resolve complaints while maintaining a positive attitude and escalating to management when necessary.
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Maintain company safety and sanitation standards.
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types.
• Collect required signatures from guest and promptly close checks.
• Ensure accurate accounting of all monies and independent banking procedures. Sign all cash out slips legibly.
• Ensure complete and proper check out procedures.
• Clean all spills immediately and place all trash in proper receptacles.
• Inform management of any complaint, comments or incident.
• Ensure nightly, weekly and opening/running/closing duties are completed.
• Record and report any equipment failure and/or safety hazards to management immediately.
• Assist and/or complete additional tasks as assigned.

• High School Diploma preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 18+ years of age.
• Possession of or the ability to possess all state required work cards.
• Minimum of two (2) years related experience.
• Experience with POS systems.
• Familiarity with beer and spirits.
• Proper lifting techniques.
• Guest relations.
• Sanitation and safety.
• Safe alcohol service.
• Full service restaurant operations.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume.
• Fast paced, high volume, full service restaurant.
• Work varied shifts to include days, nights, weekends and holidays.

• Ability to walk long periods of time.
• Ability to stand for long periods of time.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time.
• Ability to understand the speech of another person.
• Ability to speak clearly so listeners can understand.
• Ability to push and lift up to 50 lbs.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all‑inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.