Team Manager - WC

Overview

We re Hiring:
Team Manager - WC (California). This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.

Why You ll Love Working With Us:

Salary: $27.72 - $50.69 hourly
Great Leadership Opportunity
Excellent Crawford Benefits that support financial, physical, and mental wellness
Generous Employee Referral Bonus Program
Access to multiple employee discounts

We re looking for a Team Manager - WC (CA) with a passion for claims management to join our team! SIP certification required. Proven leadership and experience in managing California WC claims.

You will supervise the investigation, management, and timely disposition of Workers  Compensation claims within account, carrier, and company guidelines. You will also assist the VP and/or Assistant VP of Claims in managing the Service Center.

• Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. Counsels team members on educational and job opportunities which will enhance their career development;
  
  keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with clients, carriers and brokers.
• Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. Performs other related work as required or requested.
• Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.

• Bachelor s degree or equivalent experience required
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion
• Previous supervisory experience desirable
• Excellent verbal and written communication skills
• Analytical ability
• Good mathematical aptitude
• Good organizational and interpersonal skills
• Ability to effectively manage, supervise, and develop employees
• Thorough knowledge of services being delivered by branch office
• In-depth knowledge of insurance coverages, practices and negotiating skills
• Familiarity with legal, medical and technical disciplines
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
• Where applicable, has passed state licensing requirements for line(s) of insurance handled
• Settlement Authority:
  As noted in internal, client and or carrier guidelines

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford.

No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.