Data Analyst

Job Description

Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

• Competitive Pay and Bonuses.
• Vacation, Sick leave, and Paid Holidays.
• Employee Referral Program
• Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
• Medical, Dental, and Vision Insurance Benefits
• Community involvement opportunities & employee appreciation events.
• State of the art, climate-controlled facility.
• Gourmet coffee, beverages, snacks, and lunches are available in our café.
• Employee Lounge with ping-pong table and football table for downtime and employee fun!

Ultrapark 1, La Aurora, Heredia

The primary function of this position is to support the data tools and systems used by the customer experience team. This position will also work closely with the leadership team to understand areas of need and how to use data to make decisions in a continuous improvement manner. Additional project management responsibility will focus on managing and prioritizing the changes to the tools and other ways to gather data through a structured change management process.

The position will also support the Sr. Data Analyst to administer servers and other technology used by the Customer Experience team.

• Consults with management to identify needs and to best measure productivity of the team.
• Support the design and development of tools used to gather and trend valuable data measuring performance.
• Develop and organize training guides to use the tools.
• Organize, plan, and prioritize projects to meet team goals.
• Administer the servers and other technology to provide a high level of up time for business-critical tools.
• Other duties as assigned

• High school diploma/GED equivalent;
  Combination of education and work experience will be considered
• Experience gathering business requirements for software
• Experience documenting processes and data flows
• Familiarity with data analytics and backend requirements documentation
• Experience with in an agile project team setting
• Flexibility to work with individuals across multiple time zones
• Ability to collaborate with cross-functional teams
• Understanding of project team and roles
• Ability to oversee multiple projects while delivering a personal experience to each Client and Project Team
• Facilitating meetings, presentations, agile ceremonies
• Adjust and adapt to changing priorities
• Manage competing demands and handle ambiguity
• 2-3 years of experience in a technical related field
• Basic understanding of MS SQL
• Advanced proficiency of Microsoft Office Suite, designing documents and creating reports for presentations and analysis

• BA or BS degree
• Previous medical device industry experience preferred
• 1+ years of database experience
• 1+ years of project management experience

• Frequently interacts with all functional departments

• Frequently interacts with customers and partner dealers

• Self-sufficient
• Enthusiastic
• Task focused
• Team orientation (knows when to lead and when to follow)
• Lives the “continuous improvement” philosophy and can drive change successfully
• Logical and creative thinker
• Poised, strong personal impact
• Confident
• Flexible and adaptable to change
• Ability to influence others – credible Ability to articulate the DBS philosophy or willing to learn
• Growth and future-minded

DEXIS