Bilingual Customer Service Representative

We are seeking a detail-oriented and professional Bilingual French Customer Service Representative.

The ideal candidate is fluent in French and English, experienced in CRM systems and SAP, and comfortable working in a structured, professional environment. This role requires strong communication skills, accuracy in order processing, and the ability to effectively manage follow‑ups and account verification.

• Provide professional customer support in both French and English (written and verbal).
• Follow up on customer emails and inquiries in a timely and accurate manner.
• Verify purchase orders (POs), account numbers, pricing, and order details.
• Process and track customer orders using CRM systems and SAP
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• Ensure orders are entered correctly and processed efficiently.
• Coordinate with internal departments (sales, logistics, finance) to resolve order or account discrepancies.
• Maintain accurate customer records and documentation.
• Support continuous improvement of customer service processes.

• Fluency in French and English (required).
• Minimum 2+ years of customer service experience in a professional or corporate environment.
• Hands‑on experience with CRM systems (e.g., Salesforce, Dynamics, or similar).
• Working knowledge of SAP for order processing and account management.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong organizational and problem‑solving skills.

• Experience in order management or supply chain environment.
• Familiarity with ERP systems beyond SAP.
• Ability to work independently and collaboratively within a team.

• Competitive salary and benefits package
• Professional, team‑oriented work environment
• Opportunities for growth and advancement
• Ongoing training and development

If you are a motivated bilingual professional with strong system experience and a passion for delivering exceptional customer service, we encourage you to apply.

Benefits include medical, dental, vision, additional voluntary benefits, 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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