Customer Service Representative; Level II
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Position Type: Full-time
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Responsibilities:
- Assist customers with questions or issues regarding their accounts received via phone and/or correspondence.
- Handle routine calls, with potential deviations from standard scripts and procedures.
- Use computerized systems for tracking, information gathering, and troubleshooting.
- Manage customer calls with moderate complexity.
- Workdays include all days except Thanksgiving, Christmas, and New Year's Day when the bank is closed.
- Work schedule includes working on all other days of the week.
Job Requirements:
- Call Center/Customer Service assessment score of at least 80% and typing skills test of 30-40 wpm required.
- Stable work history with a minimum of 2 years of Call Center experience.
- Good communication and problem-solving skills.
- Ability to research issues or transfer calls to a research function.
- Experience in cross-selling or upselling financial products is a plus.
- 2-5 years of experience as a CSR.
- Bilingual (Spanish and English) is highly preferred.
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