Sr. Sales Operations Analyst
Listed on 2026-01-25
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Business
Business Development, Sales Analyst
Overview
The Senior Sales Operations Analyst has a key role on improving data visibility and providing commercial insights to the leadership and commercial organization. This role will be responsible to drive, improve and implement new analytical tools to increase sales force effectiveness (SFE), keep the focus on business priorities, maintain data accuracy in the systems and across the different reports, represent sales operations function in dedicated projects with commercial impact.
The senior sales operations specialist will work closely with stakeholders such as Finance, IT, Regional CRM team and the local sales admin/operations in the countries.
To be successful the candidate should have strong analytical mindset, passion for data and complex analysis, able to re-assess priorities, time management, organizational skills, oriented to process improvement/automations and understanding of the commercial mindset. You should also demonstrate excellent interpersonal and communication skills.
PrimaryDuties & Responsibilities
- Develop, build, maintain and improve existing analytical tools in Tableau and CRM.
- Analyze monthly sales performance and run monthly processes.
- Run ad hoc analysis of different complexity leveraging different data source using Tableau.
- Ensure data quality and integrity in the different Tableau data sources such as COPA, DSA, Order lines, etc.
- Review and ensure standard processes across the region (customer hierarchy implementation, customer master data maintenance, customer allocation, new/lost customer validation, etc.)
- Responsibility and accountability for CRM driving enhancement request, implementation and roll-out of standard work across the organization
- Being the main point of contact for local CRM power-users to collect and share best practices across the region to drive efficiencies.
- Provide guidance to the local CRM power users when processes are unknown or not respected.
- Responsibility and accountability to design and develop internal training for our sales force.
- Creation of new documentation about new processes and standard work
- Update all relevant existing documentations.
- Bachelor's degree in Business Administration or similar fields.
- Minimum of 5+ years of sales, data, commercial analytics experience
- This role must reside within a commutable distance to Brea, CA. You will be required in office 4 days per week.
- Sales operations and dental related experience is an advantage.
- Proficient using Tableau, CRM (Microsoft Dynamics), SAP, Microsoft Office (especially Excel).
- Experience working cross functional internationally.
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