Sr. Sales Operations Analyst

Overview

The Senior Sales Operations Analyst has a key role in improving data visibility and providing commercial insights to the leadership and commercial organization. This role will drive, improve and implement new analytical tools to increase sales force effectiveness (SFE), maintain data accuracy in the systems and across reports, and represent the sales operations function in projects with commercial impact. The senior sales operations specialist works closely with stakeholders such as Finance, IT, Regional CRM team and local sales admin/operations in the countries.

To be successful, the candidate should have a strong analytical mindset, passion for data and complex analysis, the ability to reassess priorities, time management, organizational skills, and a focus on process improvement/automation with an understanding of the commercial mindset. Excellent interpersonal and communication skills are required.

• Develop, build, maintain and improve existing analytical tools in Tableau and CRM.
• Analyze monthly sales performance and run monthly processes.
• Run ad hoc analyses of different complexity leveraging different data sources using Tableau.
• Ensure data quality and integrity in the different Tableau data sources such as COPA, DSA, Order lines, etc.
• Review and ensure standard processes across the region (customer hierarchy implementation, customer master data maintenance, customer allocation, new/lost customer validation, etc.).
• Be responsible and accountable for CRM driving enhancement requests, implementation and rollout of standard work across the organization.
• Serve as the main point of contact for local CRM power-users to collect and share best practices across the region to drive efficiencies.
• Provide guidance to local CRM power users when processes are unknown or not followed.
• Design and develop internal training for the sales force.
• Create new documentation about new processes and standard work; update all relevant existing documentation.

• Bachelor s degree in Business Administration or similar fields.
• Minimum of 5+ years of sales, data, commercial analytics experience.
• This role must reside within a commutable distance to Brea, CA. You will be required in office 4 days per week.

• Sales operations and dental related experience is an advantage.
• Proficient using Tableau, CRM (Microsoft Dynamics), SAP, Microsoft Office (especially Excel).
• Experience working cross-functionally internationally.

Operating Company:
Nobel Biocare

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