Senior Manager, Customer Success Management - LATAM

Employer Industry: E-Signature and Contract Lifecycle Management

• Opportunity for career advancement and growth within the organization
• Work remotely from a designated location, providing flexibility
• Lead a high-performing team in a dynamic environment
• Engage in strategic initiatives that drive customer success and satisfaction
• Be part of a company committed to making the world more agreeable for its employees and customers

• Oversee the execution of standardized adoption playbooks to ensure a uniform customer experience
• Translate high-level functional strategies into actionable execution plans for the team
• Manage and develop a large team of Customer Success Managers, focusing on talent growth and mentorship
• Foster a collaborative team environment that encourages respectful debate and conflict resolution
• Serve as a trusted advisor, guiding the team in solving complex customer challenges

• BA/BS degree or equivalent work experience
• 12+ years of experience in Sales, Account Management, or Customer Success, preferably within SaaS
• 3+ years of leadership experience managing large teams of professional individual contributors
• Proven track record in driving adoption and organizational change management for enterprise accounts
• Experience in leading complex, high-impact projects with broad organizational influence

• Ability to translate functional OKRs into scalable roadmaps and execution plans
• Familiarity with AI/machine learning technologies and best practices for continuous learning
• Strong commercial acumen with a focus on identifying strategic expansion opportunities
• Fluency in customer-facing analytics tools like Salesforce and Gainsight
• Excellent communication skills, particularly in guiding others on feedback and debate normalization

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."