Technical Support Apprentice; Hybrid, BRA

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission‑driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry.

This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you.

Location: Remote - BRA / Hybrid - São Paulo

About the Role:

As a Customer Success Apprentice at Crowd Strike, you’ll make a difference in global security by protecting organizations against the most advanced attackers in the world. Our Crowd Strike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real‑time for our customers.

What You’ll Do:

Ideally, you will be expected to work around 24 hours a week on projects including, but not limited to:

• Monitoring, triaging and researching technical support requests
• Assisting the CS Operations team in report creation and analysis
• Collecting feedback from internal stakeholders on process effectiveness
• Developing communications and digital content to engage customers
• Working on pilot programs for major initiatives
• Creating customer facing health checks and reports

What You’ll Need:

• This program falls under Brazil’s Apprentice Law 10.097/00, which requires candidates to be under 24 years old
• An eagerness to learn through hands‑on experience and collaborative projects specific to your apprenticeship field
• Although Crowd Strike is a primarily remote company, collaboration is intrinsic to the success of our mission. Therefore, the strongest applicants will be those who can communicate effectively and frequently, and work well with fellow apprentices and employees
• Ability to communicate effectively in English

Bonus Points:

• Experience with a data analytics or business intelligence platform
• Cybersecurity or computer science major preferred
• Scripting or cybersecurity background
• Project management experience

What You Can Expect:

• Market leader in compensation and equity awards
• Paid holidays (including birthday holidays) and 401k matching (where applicable)
• Professional development opportunities including workshops, tech talks, and Executive Speaker Series
• Assigned mentors from across the company for continuous support and feedback
• Participation in company wide initiatives including Falcon
  
  FIT, Wellness Programs, and Employee Assistance Program
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Ownership of impactful projects that move the company forward
• Great Place to Work Certified™ across the globe

Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

Crowd Strike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation,…