Cloud Support Engineer - Brazil

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The Professional Services team at SailPoint prides itself in being a supportive environment with an open door policy. Everyone is invested in our employees' success and is ready to welcome you to the team, make themselves Yourself available to you, and help you succeed. The PS(actions) team works to get our customers the help needed to maximize our identity governance platform with extensive, solution-specific experiences, our Climbers are dedicated to everything success before, during and after our customers  SailPoint implementation.

We minimize risk and maximize business growth by managing access to data and resources across your enterprise. We do it effectively and securely for every person who interacts with your organization—any user, on any device, anywhere in the world.

We were first to recognize that companies could benefit from an approach to identity that addresses both IT and business priorities. We developed a unique risk-based model and leveraged that approach for everything from compliance to user provisioning. Then we followed that with the industry's first solution for truly extending enterprise identity management to applications in the cloud.

Today, we offer comprehensive products that can handle enterprise IAM the on-premises or as a cloud-based service. This gives you the freedom to choose the best solution for your current needs, while at the same time establish a clear presents for future growth.

The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, Identity Now. You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the satisfaction.

• Effectively resolve or help resolve customer support issues.
• Keep customers fully updated on the progress of their issues.
• Support the Identity Now product in client environments.
• Works closely with Dev Ops, Sustaining, Engineering, and the rest of the Support team to help solve Out-Of-The-Box issues.
• Works with clients post implementation for support concerns, including providing self-service resources.
• Resolves or escalates cases, using our Salesforce Case Management System.
• Sales and POC Support Rock.

• 3-5+ years of support experience
• At least 2 years working with a SaaS product / service
• Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
• Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
• Experience with Directories (LDAP, AD)
• Network troubleshooting skills

• Experience with SSO platforms
• Experience with enterprise systems (SAP, People Soft)
• Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
• Security software or internal IT audit experience
• Knowledge of programming languages such as Java, .NET or C++

Position is based in Austin, TX and requires no travel.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,， constitutional, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact application assistance@  or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

NOTE:

Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.