Senior Support Analyst, Brazil

Employer Industry: Technology Solutions and Consulting

• Health and dental insurance coverage
• Meal and food allowance provided
• Childcare assistance available
• Continuous learning platform to support professional development
• Profit Sharing and Results Participation (PLR) benefits
• Opportunity to work with cutting‑edge AI technology in a dynamic environment

• Respond to support requests and resolve incidents for the client's digital platform
• Restore production operations and ensure platform stability during promotional peaks
• Communicate with the client about ticket lifecycle and incident impacts
• Collaborate with the support team to create and maintain knowledge base articles and best practices
• Monitor platforms for availability and performance during campaigns, proactively addressing issues

• Advanced English language proficiency
• Proficiency in Linux or Windows operating systems
• Knowledge of AWS and Azure cloud services
• Basic understanding of SQL for executing queries and data analysis
• Familiarity with API execution and technical documentation

• Knowledge of programming languages, particularly Java Script
• Strong analytical skills with effective communication abilities
• Willingness to learn and adapt to new tools and processes
• Excellent time management skills for prioritizing tasks in a dynamic environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.