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Strategic Customer Success Manager Retention
Job in
Brazil, Clay County, Indiana, 47834, USA
Listed on 2026-03-12
Listing for:
Okendo
Full Time
position Listed on 2026-03-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
A leading customer marketing platform is seeking a skilled professional to own customer retention and enhance Net Retention Revenue for assigned accounts. This role involves cross-department collaboration to deliver exceptional support and onboarding to merchants, managing outreach campaigns based on Account Health Scores, and driving product advocacy. Candidates must have over 5 years of experience in customer-facing roles within SaaS environments, along with strong communication and presentation skills.
Join us to make a measurable impact on customer satisfaction and brand loyalty.
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