General Manager

Overview

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement, and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter who understands the position requires 24-hour availability.

• Manage budgets, maximize revenue, and maintain financial and statistical records.
• Oversee daily operations, including room bookings, event planning, and maintenance.
• Handle guest complaints and queries, promoting exceptional customer service.
• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.
• Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1 - 3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
• Physical ability to lift and move up to 25 pounds occasionally.
• High school diploma or GED required; advanced education in hospitality preferred.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Compensation: $65,000-$70,000 per year