Patient Care Tech

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$24.28/hr - $31.73/hr

Performs a variety of technical (EKG, EEG, and Phlebotomy), clerical and communicative tasks for the effective operation of the Medical Clinic.

• High school graduate or equivalent.
• Six months to one year patient contact experience required.
• National Phlebotomist certification required.
• Training in CPI required;
  Brattleboro Retreat will provide.
• Must have a valid driver's license without any record of motor vehicle violations or convictions limiting driving privileges.
• CPR certification required.
• One year on the job experience for phlebotomy, to be approved by the Brattleboro Retreat’s Neurologist consultant.
• Clerical experience preferred.
• Organized and flexible; ability to set priorities and multitask.

• Performs correct venipuncture of patients and staff to ensure the accurate collection of specimens as ordered by staff M.D./N.P. and as per Personnel policy for staff screening.
• Performs electrocardiograms on patients as ordered per staff M.D./N.P. ensuring accurate and consistent techniques.
• Prepares all lab specimens in a timely manner for safe transport to BMH lab and obtains results from laboratory on the Internet/telephone for M.D./N.P./unit staff as necessary.
• Keeps accurate files of all types of records housed in the clinic, correctly maintaining different systems of filing and retrieving.
• Transfers immunization records on Adolescent patients to Retreat form for Infection Control Dept.
• Maintains employee health files and enters appropriate data into computer.
• Xeroxes records and forms according to procedure standards ensuring quality copies.
• Tracks Medical Clinic inventory and orders supplies as needed.
• Sorts and sends lab, EKG, medical consults, other forms, test results, and copies to appropriate department/units in a timely fashion, ensuring rapid delivery of information.
• Schedules appointments on AVATAR Scheduler for M.D. consultants and N.P.'s, and X-Ray ensuring timely, appropriate care and attention for patients and staff; organizes and monitors the flow of the Clinic workload.
• Maintains flexibility based on clinic needs.
• Transmits Clinic daily schedule to each patient care unit in a timely manner; edits schedule as needed and enters pertinent data after clinic visit.
• Triages telephone calls and conveys unit needs/concerns to N.P.
• Assists with triage of patients ensuring that compromised patients receive appropriate care quickly.
• Relays test results and messages to the appropriate people following established Retreat policies as requested, ensuring effective communication and confidentiality.

Patient Care Role Model

• Presents with a calm, therapeutic presence.
• Consistently connects and engages patients in a proactive manner.
• Uses models and coaches others in therapeutic communication, while demonstrating appropriate boundaries.
• Asserts a positive tone, provides anticipatory positive engagement strategies and participates in the development of management plans.

Leadership

• Orients and re-orients new and present staff to the proper procedures of lab requests, consult requests, and any other needed procedures, ensuring consistent operating procedures of the departments.
• Demonstrates initiative and productivity by identifying and addressing patient and staff issues in a timely manner, while suggesting and/or implementing solutions.
• Demonstrates behaviors that encourage cooperation, support and teamwork with other employees.
• Anticipates issues and provides proactive solutions.

Mentoring

• Oversees department-based orientation and mentorship of new staff, training and credentialing new phlebotomists on staff, ensuring consistent high standards of technique and procedure.
• Provides input to performance evaluations.
• Provides education to others, both formally and informally.
• Optimizes staff strengths/weaknesses taking into account the broader clinical picture of patients and their needs.

Entry level

Full-time

Health Care Provider;
Mental Health Care

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